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Frequently Asked Questions

F.A.Q Page

Is Dulwich Plumber insured?

Yes, in the very unlikely event that anything should go wrong we carry maximum insurance for your peace of mind. Please check our Liability Policy Insurance

Is our Work Guaranteed?

Certainly. We stand by our work for a minimum of 180 days, from the minute your job is complete. In addition we maintain product warranties up to 10 years as per the manufacturer.

Is Dulwich Plumber Gas Safe Registered?

At Dulwich Plumber, we employ only highly skilled and experienced gas engineers. Each heating engineer carries his/her own gas safety certification presentable when necessary.

Can you relocate my existing boiler ?

Yes, we can move/relocate your existing combi boiler or system boiler in to a new place in your house or flat.

If You Give Me a Quote, Will it Ever Exceed That Price?

No, we carry out the work that we have quoted for. Any additional work after quote will be charged accordingly, however we will gain permission prior to that work taking place.

What are the Office Opening Hours?

Our office opening hours are 8:00AM - 12:00AM Monday to Friday and 8:00AM - 12:00AM on Saturday and Sunday

How can I pay for Dulwich Plumber Services?

We accept cash, debit cards, credit cards and bank transfer. If paying by credit card, a 2.2% handling fee will be added.

Are Quotes Free of Charge?

Dulwich Plumber never charges its customers for a quote or consultation - no matter how big or small the job is.

Does Dulwich Plumber Charge for Travel Time?

None of our engineers will charge for their travel time. Charges apply the minute he/she enters your property.

What Can I Expect From Dulwich Plumber ?

Dulwich Plumber Ltd prides itself on being a friendly, professional and reliable company. We endeavour to be transparent with regards to providing our customers with an estimated timescale for each job at a reasonable cost. Our team of experienced, fully qualified and insured engineers are available to solve any of your related issues in a professional and polite manner. Call outs are free of charge and we aim to get to you within the hour. Your calls are important to us and will be dealt with efficiently.

Do you work on behalf of Landlords ?

Certainly, we provide gas safety certificates and landlords certificates on behalf of Landlords or Estate Agents

Do you provide plumbing and heating parts ?

Our heating engineers and plumbers have always most used parts on their vans. Boiler parts and less common plumbing components can be sourced by us or by our customers.

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